Office Policies

Office Policies

 

Welcome to Sparkleen Dental Hygiene.  It is our optimal goal to provide you and your family with the highest quality of dental care, while maintaining a friendly and relaxing environment.  To keep our standard of care to a level which best serves your dental needs, we ask that you please review the following office policies:

Appointments

 

Our office is open from 10am-6pm. 

Your dental appointment is considered confirmed at the time of booking.  This means we are reserving time with the dentist, assistant and/or dental  hygienist, as well as operatory space for you. We therefore request that if you are unable to attend the scheduled appointment you contact our office with 48 hours notice to reschedule. There will be a penalty fee of $50.00 for missed or short notice cancelled appointments. As a courtesy we will contact you 2 days before your appointment to remind you of the time that has been reserved for you.


Please note that insurance companies DO NOT cover fees for missed or short cancelled appointments, therefore payment is the patient’s responsibility and all future scheduled, or required appointments, will no longer be held or booked respectively, until the assessed fee has been paid. 

Personal Updates

 Please inform us of any personal information changes such as address, phone number and e-mail 

Medical Updates

 Changes to your general medical health have an impact on your dental health. It is important that all patients keep us up to date regarding their overall health, and on the medications they are taking. Be sure to bring a list of any medications you are taking to your first visit, and continue to update us as things change. 

Emergency Appointments

 As a courtesy to our prescheduled patients, a phone call is requested prior to coming in with an urgency. This will help us reduce waiting time for everyone. We will do our best to look after you as soon as possible. For emergencies outside of patient hours, please phone our regular office number for voice message instructions. Please note during an emergency appointment, the dentist will try to relieve your discomfort and make a diagnosis regarding a necessary treatment plan. At that time we will be happy to discuss further treatment options and fees. 

Privacy Policy

 

Sparkleen Dental Hygiene is committed to protecting the privacy of their patient’s personal information and to utilizing all personal information in a responsible and professional manner. Any information collected by your dentist or dental hygienist is used only for the purpose of diagnosing dental conditions, providing and consulting about dental treatment, billing and correspondence with your insurance company. We value your privacy, and will not share your information with other parties without your consent. We comply fully with the federal privacy legislation, the Privacy Information and Protection and Electronic Documents Act (PIPEDA).

We thank you for your cooperation and understanding of our office policies which will help to maintain a healthy, respectful and successful practice.